DVD Shops 2011-04-03
Q: Is there any Customs Duty I need to pay?
A: No, there is no import customs duty on all of our products. We will declare this as a "GIFT" to you, Which can help you avoid the Tax.
Q: Do you do wholesales business?
A: Yes, welcome wholesales business, please contact us for further details if you want wholesale business.
Q: Do you ship worldwide?
A: Yes, we do. And shipping is free worldwide.
Q: What will cause the delay shipping of my item?
A: Maybe it's because of the remote location of your address. So be sure that the address you provide us when placing the order is correct. And reachable contact number makes prompt delivery easier.
Q: Do you accept other methods of payment?
A: We accept VISA and Master Card. Western Union is also acceptable.
Q: Do you provide other shipping methods?
A: We provide EMS, DHL, USPS and Parcel force shipping service.
Q: Order can’t be received by the estimated delivery date?
A: If your order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a traceable method (such as USPS, Parcelforce.Chronpost.) will have tracking information available. Please check this information if available and read through the following options:
Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us. Please confirm the correct shipping address when writing to us about lost packages.
Q: How long does the delivery take normally?
A: It usually takes 4-5 days to US. and 5-7 days to UK. We try to make every delivery within 8 days.
Q: What should I do if Package or products broken when received?
A: In case the package was damaged obviously when arrived. Please deny it and contact us as soon as possible.
Q: How can I do payment by Western Union?
A: Bring your cash to any Western Union agency nearby you, money arrived in 1-2days. Suitable for large order payment. Western Union is recognized for sending money quickly, reliably, and conveniently. You do not need to have bank account or credit card, just bring your cash go to one of 245,000 Agent nearest to you, pay some fees, and we will receive your payment within 1-2day mostly.